Last updated: 13 Sep 2026
Laterite Coorg (LATCO)
Effective date: 13 Sep 2026
At Laterite Coorg, we grow, roast, and dispatch our coffee and spices direct from our family farm in Kodagu. Because we roast in small batches to order and never warehouse stock, please read this Shipping Policy carefully to understand our processing times, delivery estimates, charges, and the terms that apply to every Order.
This Shipping Policy forms part of, and should be read together with, our Terms & Conditions, Returns & Refunds Policy, and Privacy Policy.
We currently ship across India to all serviceable PIN codes covered by our logistics partners.
Serviceability is checked at checkout and/or at the time of dispatch. If your PIN code is not serviceable, we will contact you to arrange an alternative or issue a full refund.
International shipping is not offered at this time. For overseas or bulk enquiries, please contact us at latcocoffee@gmail.com.
Because our coffee is freshly roasted to order, Orders require a short preparation window before dispatch:
Standard processing time: 1–3 business days from Order confirmation, to allow for roasting, resting, grinding (where selected), and quality checks.
Whole-bean and spice Orders may dispatch slightly faster; freshly ground Orders are prepared as close to dispatch as possible to preserve freshness.
Orders placed on Sundays, public holidays, or after our daily cut-off time are processed on the next business day.
During peak periods, new harvests, or promotional sales, processing may take a little longer. We will keep you informed if this affects your Order.
Business days mean Monday to Saturday, excluding public holidays, per our operating hours (9:00 AM – 6:00 PM IST).
Once dispatched, estimated delivery times (in addition to the processing time above) are approximately:
Metro cities (e.g. Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Kolkata): 2–4 business days
Other cities and towns 4–7 business days
Remote, rural, or hard-to-reach areas 7–10 business days
These timelines are estimates only and are not guaranteed. Actual delivery may vary due to courier operations, distance, weather, local conditions, and other factors beyond our control.
Shipping charges, where applicable, are calculated based on your delivery location and Order value, and are displayed clearly at checkout before you complete payment.
Free shipping is offered on eligible Orders above ₹1000. (Please ensure the free-shipping threshold shown here matches the figure displayed on the Site.)
For Orders below the free-shipping threshold, a calculated shipping fee of based on your shipping address may apply.
Any applicable taxes on shipping are included in the amount shown at checkout.
Once your Order is dispatched, we will send you a dispatch confirmation by email and/or SMS, including tracking details where available.
A binding contract for your Order is formed upon dispatch, as set out in our Terms & Conditions.
You can track your Order using the tracking link provided in your dispatch confirmation, or via the Track Order page on our Site.
Tracking information is provided by our logistics partners and may take a few hours to update after dispatch.
If you have not received tracking details within a reasonable time after dispatch, please contact us at latcocoffee@gmail.com.
We fulfil deliveries through reputable third-party logistics providers, including Shiprocket and its associated courier network. The specific courier assigned to your Order depends on your location and Product, and is selected to ensure safe and timely delivery.
Our Products are sealed and packed with care to preserve freshness and protect against damage in transit.
Coffee is packed in freshness-preserving packaging; never warehoused, and sealed shortly before dispatch.
If your package arrives with damaged or tampered outer packaging, please refer to Section 12 below.
Please ensure the delivery address, PIN code, and contact number you provide are complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Our courier partners will typically attempt delivery 1–3 times. If delivery cannot be completed after these attempts (for example, due to the recipient being unavailable or the address being unreachable), the package may be returned to us and shipping charges already paid are non-refundable..
If a shipment is Returned to Origin (RTO) due to reasons attributable to you (incorrect address, repeated unavailability, or refusal to accept), any re-shipping costs may be borne by you, and shipping charges already paid are non-refundable.
Risk of loss and title pass to you upon delivery to the address provided.
If you need to change your delivery address or modify your Order, please contact us as soon as possible at latcocoffee@gmail.com or +91 97409 15713.
We can only accommodate changes before your Order is dispatched. Once dispatched, changes may not be possible.
If your Order arrives damaged, tampered with, spoiled, or defective, please contact us within the timeframe specified in our Returns & Refunds Policy, with photographs of the packaging and Product as supporting evidence.
We recommend inspecting your Order upon delivery. Where possible, refuse delivery of visibly damaged packages and notify us immediately.
In the rare event that a shipment is lost in transit, we will investigate with our courier partner and, where confirmed, offer a replacement or refund in line with our Returns & Refunds Policy.
Delivery timelines may be affected by circumstances beyond our reasonable control, including but not limited to:
adverse weather or natural events;
courier or transport disruptions, strikes, or backlogs;
public holidays and peak-season volumes;
remote or restricted delivery locations; and
government restrictions or other force majeure events (as described in our Terms & Conditions).
We will not be liable for delays arising from such causes but will make reasonable efforts to keep you updated and ensure your Order reaches you.
Orders placed under our Subscribe & Save programme are dispatched according to the frequency you select (for example, weekly, fortnightly, or monthly).
The processing times, charges, and delivery estimates in this Policy apply equally to Subscription deliveries.
You can manage, pause, skip, or update the delivery address for upcoming Subscription shipments through your Account, subject to any cut-off time before the next dispatch. See our Terms & Conditions for details.
Shipping arrangements, timelines, and charges for wholesale, B2B, or bulk Orders may differ from those described here and will be confirmed separately at the time of order.
For wholesale shipping enquiries, please contact us at latcocoffee@gmail.com.
We may update this Shipping Policy from time to time to reflect changes in our logistics, pricing, or operations. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Site and placement of Orders after changes take effect constitutes acceptance of the revised Policy.
For any questions about shipping, tracking, or delivery, please reach out:
Email: latcocoffee@gmail.com
Phone / WhatsApp: +91 97409 15713
Address: Mahadevapura, Bengaluru, Karnataka, India
Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST